Bella Capri Inn & Suites - Frequently Asked Questions
My friend has a wedding/group block but I can't reserve rooms online. Am I doing something wrong?
Wedding/Group block reservations must be reserved by calling our office during our business hours. If a Block is in place, those rooms will look "unavailable" online. Please call our office directly and provide the date of check-in, and the event name (the last name of the bride and groom) to reserve your room with a Wedding/Group Block.
YES! Please call us to get full details on how to reserve a Wedding Block. Our phone number is 805-482-0777. A contract will be required. Note: We operate on a first-come, first-serve basis, so please return all contracts in a timely manner to ensure that you get the rooms you request. A signed contract does not guarantee that all of the requested rooms will be available for your block. Existing reservations may conflict with your desired room requests, so we will do our best to accommodate you!
If you stay here often, you'll quickly find your favorite rooms, and may want the same room every time. We are always happy to put your request in for certain room numbers but, unfortunately, cannot guarantee that you'll be able to get a specific room number unless it is for one of these listed BCI Room Types: The Tower Suite, Fireplace Suite, Mini Suite, Balcony Queen, Corner Queen or Economy Full. All other room types and room numbers cannot be guaranteed.
Unfortunately, we do not. We have 2 floors that are only accessible with stairs. If you have issues walking up stairs, please let us know ahead of time, and we will put a "first-floor request" on your reservation. We have one handicap accessible room on the ground floor; please inform us of any requirements at the time of your reservation.
YES! Parking is first come first serve (and free!) in our Courtyard. Overnight street parking is also free along Ventura Blvd. and Oak Street. Note: There is a handicap accessible parking spot within our Courtyard.
YES! We provide complimentary wireless Internet (WIFI) to all of our guests.
Small intimate gatherings are OK (subject to approval). Wild parties, excessive noise, drugs, and damaging decorations will not be tolerated. All guests must be 21+ if alcohol is present. Extra guests must sign in at the front desk and all guests (including their behavior) are the responsibility of the individual paying for the room. (These rules apply to all of the Bella Capri Inn & Suites accommodations). QUIET HOURS ARE STRICTLY ENFORCED FROM 10 pm - 8 am.
Quiet Hours are strictly enforced from 10 pm - 8 am daily.
Breakfast vouchers for hot made-to-order items are based on double occupancy per room and are only given to guests paying full rates through our BCI Reservations website (not a third party website) or booked directly with us on the phone or in person at the full rate (subject to approval and black-out dates). SO...BOOK THROUGH US DIRECTLY! Event rates (such as Wedding Blocks) and discounted rates do not include breakfast. Breakfast vouchers are valid only at the on-site Old Town Cafe during designated hours printed on the vouchers. You must present the vouchers to your server before ordering.
NO. We are a 100% smoke-free hotel and all rooms are non-smoking. There is no smoking within 20 ft of the building. A penalty of $200.00 will be charged for noncompliance. Designated smoking areas are provided along the sidewalk of Ventura Blvd.
Yes, but with strict guidelines. Our Pet Policy: Small dogs (20 lbs and under) are allowed subject to approval; a mandatory $25/pet/day cleaning fee will apply. Pets allowed in first floor rooms only; No exceptions! Pets must be supervised at all times and may not be left unattended in rooms. A $200 authorization is necessary for incidentals. If considering bringing a pet, you must inform the front desk and bring the pet upon check-in for approval. A Pet Policy Agreement form must be signed at the time of check-in. Service animals required by individuals with disabilities are allowed, but must also be kept on the ground floor and must abide by the same rules as above.
Our Cancellation Policy states that cancellations must be received by 6 pm, 24 hours prior to arrival to avoid a penalty charge of one night's room and tax. If your plans change, advanced cancellations are appreciated.
Cash, Cashier's checks, debit and credit cards are the only valid methods of payment. Checks are not accepted forms of payment. (Note: credit card pre-authorizations or holds may be used for incidentals.) If paying with cash, a pre-authorization on a valid credit card or a cash deposit is still required.
Since we are a small inn, it is difficult to guarantee these requests. You may call us and request an early check-in or late check-out but we cannot guarantee anything. We recommend calling the day of and we will do our best to accommodate your request.
If you are arriving after 10 pm, you MUST call us to let us know in advance. We can set up an after-hours key card procedure for you (subject to approval). Reminder: Quiet hours are from 10 pm - 8 pm.
Check-in is between 3:00 and 10:00 pm. Check-out is at 11:00 am.
We consider a group to be a reservation of 6 rooms or more. For any group reservations, we request that you contact us directly or use the form that is spawned when you select 6+ rooms in the Check Availability function above.
Yes. However, our hotel will only recognize a credit card on which the authorized payee’s name is clearly present and visible, copy of the payee’s identification and a credit card authorization form is completed and faxed back to our property. You can contact us for the Credit Card Authorization Form and for further instructions if your reservation will have a third party payee.
You can find our hotel policies on our Overview page where you will find our amenities details, check-in and check-out time, pets and extra person policies, and our hotel’s cancellation policy.
Yes, when you book your stay via the INNsight.com booking engine, we ensure to take every safeguard possible in transmitting and storing any personal data including SSL Encryption and other PCI compliant standards.
Simply follow the instructions to modify or cancel your reservation found in your Reservation Confirmation Email. Alternately, you can find the link to Cancel or Modify Your Reservation in the footer of the hotel’s website. Please note, your reservation is not canceled until and unless you receive an email confirmation for the cancellation.
During the booking process, you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met. You can find the hotel’s contact details on the Contact Us page of our website.
As soon as you have completed the booking process, a confirmation page will appear in your browser session. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online. We will also send you a confirmation email with all of your booking information.
No. Sorry, we require a major credit card to guarantee your room reservation. Please review the terms and cancellation policy before making your reservation.