True Hospitality

Faq PAGE ~ FREQUENTLY ASKED QUESTIONS

Q: What time is check-in? Check-out?

A: Check-in is between 3:00 and 10:00pm. Check-out is at 11am.


Q: I'm arriving after 10pm, is that too late?
A: If you are arriving after 10pm, you MUST call us to let us know in advance. We can setup an after hours key card procedure for you (subject to approval). Reminder: Quiet hours are from 10pm - 8pm.


Q: Can I get an early check-in, or a late check-out?

A: Since we are a small inn, it is difficult to guarantee these requests. You may call us and request an early check-in or late check-out but we cannot guarantee anything. We recommend calling the day of and we will do our best to accommodate your request.


Q: Can I pay with a check?

A: Cash, Cashier's checks, debit and credit cards are the only valid methods of payment. Checks are not accepted forms of payment.  (Note: credit card pre-authorizations or holds may be used for incidentals.) If paying with cash, a pre-authorization on a valid credit card, or a cash deposit is still required. 


Q: When is the latest I can cancel my reservation? 

A: Our Cancellation Policy states that cancellations must be received by 6PM, 24 hours prior to arrival to avoid a penalty charge of one night's room and tax. If your plans change, advanced cancellations are appreciated.


Q: Are you pet friendly?

A: Yes, but with strict guidelines.  Our Pet Policy: Small dogs (20 lbs and under) are allowed subject to approval; a mandatory $25/pet/day cleaning fee will apply. Pets allowed in first floor rooms only; No exceptions!  Pets must be supervised at all times and may not be left unattended in rooms. A $200 authorization is necessary for incidentals. If considering bringing a pet, you must inform the front desk and bring pet upon check-in for approval. A Pet Policy Agreement form must be signed at time of check-in.


Q: Do you have any smoking rooms?

A: NO. We are 100% smoke-free hotel and all rooms are non-smoking. There is no smoking within 20 ft of the building. A penalty of $200.00 will be charged for noncompliance. Designated smoking areas are provided along the sidewalk of Ventura Blvd.


Q: Is breakfast included?

A: Breakfast vouchers for hot made-to-order items are based on double occupancy per room and are only given to guests paying full rates through our BCI Reservations website (not a third party website) or booked directly with us on the phone or in person at the full rate (subject to approval and black-out dates). SO...BOOK THROUGH US DIRECTLY! Event rates (such as Wedding Blocks) and discounted rates do not include breakfast. Breakfast vouchers are valid only at the on-site Old Town Cafe during designated hours printed on the vouchers. You must present the vouchers to your server before ordering.


Q: The suites are spacious! Can I have non-guests over? 

A: Small intimate gatherings are OK (subject to approval). Wild parties, excessive noise, drugs and damaging decorations will not be tolerated. All guests must be 21+ if alcohol is present. Extra guests must sign in at the front desk and all guests (including their behavior) are the responsibility of the individual paying for the room. (These rules apply to all of the Bella Capri Inn & Suites accommodations). QUIET HOURS ARE STRICTLY ENFORCED FROM 10PM - 8AM.**


Q: Is there free WIFI?

A: YES! We provide complimentary wireless Internet (WIFI ) to all of our guests.


Q: Do you have free parking?

A: YES! Parking is first come first serve (and free!) in our Courtyard. Overnight street parking is also free along Ventura Blvd. and Oak Street. 


Q: Do you have an elevator?

A: Unfortunately, we do not. We have 2 floors that are only accessible with stairs. If you have issues walking up stairs, please let us know ahead of time, and we will put a "first floor request" on your reservation. 


Q: I loved staying in Room # ___ last time! Can I reserve that same room number again?

A: If you stay here often, you'll quickly find your favorite rooms, and may want the same room every time. We are always happy to put your request in for certain room numbers but, unfortunately, cannot guarantee that you'll be able to get a specific room number unless it is for one of these listed BCI Room Types: The Tower Suite, Fireplace Suite, Mini Suite, Balcony Queen, Corner Queen or Economy Full. All other room types and room numbers cannot be guaranteed.


Q: I am getting married next year. Can I get a Wedding Group Block?

A: YES! Please call us to get full details on how to reserve a Wedding Block. Our phone number is 805-482-0777. A contract will be required.  Note: We operate on a first-come, first-serve basis, so please return all contracts in a timely manner to ensure that you get the rooms you request. A signed contract does not guarantee that the all of the requested rooms will be available for your block. Existing reservations may conflict with your desired room requests, so we will do our best to accommodate you!


Q: My friend has a wedding / group block but I can't reserve rooms online. Am I doing something wrong?

A: Wedding / Group block reservations must be reserved by calling our office during our business hours.  If a Block is in place, those rooms will look "unavailable" online. Please call our office directly and provide the date of check-in, and the event name (the last name of the bride and groom) to reserve your room with a Wedding/Group Block.


**Quiet Hours are strictly enforced from 10pm - 8am daily. Repeated disturbances may result in forfeiture of room or deductions from deposits or pre-authorizations to compensate for staff time and negative experiences for your neighboring guests.